AfriCamps Boutique Glamping takes the safety and wellbeing of every guest very seriously. With COVID-19 (Coronavirus) declared a pandemic, we are aware of the uncertainties surrounding your upcoming trip. We encourage local guests to take their self-drive holidays as planned, and of course, we have put a few extra precautions in place to make sure each guest arrives at a clean and hygienic tent.
Quality time with family in South Africa’s most beautiful and isolated locations have always been close to our hearts. It is in nature where one can recharge, restore and rejuvenate while doing the things you love with the people you love most. Even amid all the uncertainty of COVID-19, this basic value has not changed for us. We have updated our booking alteration policy to give guests more flexibility and peace of mind.
The following steps are in place to make sure you have a clean and safe stay
Checking in:
We encourage guests to self-check-in. You will receive your tent number via Whatsapp or SMS before check-in and you will be able to head straight to your tent without any human contact. Think of us as being your ‘ghost-host’. We’re there if you need us, but more than happy to keep our distance.
Staff education:
All of our staff have been educated on health safety standards for themselves and for our guests. They are all on board to take the necessary steps in staying sanitised.
Staff monitoring:
AfriCamps staff is monitored daily to ensure nobody is working with a temperature or underlying illness.
Clean, uncrowded spaces:
All high touchpoints in our reception areas/restaurants/shops will be sanitised regularly. These areas will have disinfectant for guests and staff to use regularly. We will only allow limited guests in a shop or communal area at a time. Surfaces will be cleaned after each guest’s visit to the reception/shop.
Laundry services:
Each washing machine is cleaned out between cycles. Towels and bedding are washed at higher temperatures or hung on the line to dry in the sun or dried using a tumble dryer ensuring there is a high heat factor.
Tents:
- All surfaces and ‘high-touch’ points are sanitised after each guest visit.
- All dishes, cutlery, and glasses are re-washed after each guest visit.
- Hot Tubs are drained and washed with bleach solutions. Fresh water is added prior to a new guest’s arrival.
- All housekeeping/cleaning staff is supplied with hand sanitizer, to be used on a regular basis.
- We use a high concentrate bleach solution for all the cleaning.
Updated booking alteration policy
We updated our booking alteration policy to give guests more flexibility and peace of mind regarding their future travel plans in the event that they can not travel to our locations as planned.
We strongly advise guests not to cancel their bookings just yet. Instead, we suggest moving your booking to a future date. Our booking alteration policy has been revised as follows:
Adjustments in AfriCamps’ alteration policy due to COVID-19 (Coronavirus) as of 3 April 2020
In the event you can not travel to our camps due to COVID-19 related issues you can change your booking to a date within 18 months of your original check-in date, subject to availability and free of charge. Changes must be made 7 days prior to the original arrival date.
Any bookings moved based on these revised alteration terms cannot be transferred to other guests.
Only one amendment to travel dates may be made. *Subject to change with the announcement of further lockdown restrictions in your country.
Original rates will apply if your booking is moved to the same season. If your booking is moved from a low season period to a high season period, you will have to pay a difference. No refunds will be given in the event that your booking moves to a period with a lower rate.
Minimum night stays will still apply.
You will not be able to move your booking from one camp to another.
If you have any further queries with regards to your booking, please contact our reservations team via hello@africamps.com or call +27 (0)21 300 5694/063 142 6916.
Please view our full terms and conditions for more information.
Our cancellation policy will remain as follows:
In the event of a cancellation more than 30 days before arrival, your deposit of 50% will be non-refundable. In the event of cancellation within a month before arrival, the entire booking amount is payable to AfriCamps. In the case of premature termination of the stay, the entire booking amount is payable to AfriCamps.
