AfriCamps-Doolhof-Wellington-Glamping-

Terms and Conditions

Africamps Routes (Pty) Ltd, with registration number 2014/047202/07, is a private company specialising in the tourism industry and offers accommodation at various locations across South Africa. For purposes of the terms and conditions below, the Africamps Routes (Pty) Ltd will be referred to as “Africamps”.

1. Arrival

Check-in: Once the online booking is made you will receive a booking confirmation email with all the necessary information for your stay. The check in takes place from 2pm onwards on the day of arrival. Guests are kindly requested to inform the camp reception of their estimated time of arrival. Please phone the camp reception 30 minutes prior to arrival. This way you are ensured that the check in can be arranged without delays. You will find the telephone number in the bookings confirmation email.

Check out: before 10am on day of departure. Please note that we may charge a penalty fee of R250.00 for late departures.

2. Bookings

AfriCamps will confirm the booking via e-mail. The confirmation and invoice must be checked immediately on receipt for any errors. Possible or claimed inadequacies must always be notified by email or phone within 48 hours following the date of the confirmation/invoice and in any case before the start of the stay. AfriCamps reserves the right to cancel a booking within 48 hours, if such cancellation was necessitated due to circumstances beyond the reasonable control of AfriCamps.

3. Prices

Please note that all the rates advertised online and as well as offline may be subject to change and cannot be accepted as the confirmed price until a booking has been made on our website www.africamps.com confirming the price. Please use our online bookings calendar on www.africamps.com to check current rates and availability.

4. Accommodation

All tents sleep a maximum of 5 people. The following items or services are not included in the price, unless otherwise stated:

– Food & Beverage
– Activities & Tours
– Daily cleaning service (complimentary cleaning every 4th day only)
– Wood and firelighters for the wood-stove and campfires (for sale at farm).

5. Pets

Most of our camps do not allow pets on their property. If you wish to take your pet on holiday, please obtain the prior consent of AfriCamps, when making your booking. Where pets are allowed, a maximum of one pet per tent is allowed. At the time of arrival on the farm, the pet must be reported at reception. If a pet causes a nuisance or you arrive without pre booking a pet in, the camp owner reserve the right to ask that you take your pet to a local kennel. Please check the information on the location in question.

6. Payments

To secure your stay a 50% deposit is required. The balance of the booking amount must be paid in full no later than one month before arrival. In the event of a booking made within one month before arrival, the entire booking amount must be paid immediately.

In the case of a late or incomplete payment, you are regarded as being in default. AfriCamps will reserve the right to cancel the booking within immediate effect. You may be held responsible for a reasonable cancellation penalty (please refer to the Cancellations clause below).

7. Alteration booking

If, after confirmation of your booking, you would like to make amendments to your existing booking, you need to inform AfriCamps in writing of such request. AfriCamps is not obliged to grant such request, and extended or amended dates will be subject to availability. Where a request is made for a shorter stay than originally booked, a reasonable cancellation fee may be charged (as more fully set out in the Cancellations clause below).

*Adjustments in AfriCamps’ alteration policy due to COVID-19 (Coronavirus) as of 3 April 2020:

In the event you cannot travel to our camps due to COVID-19 related issues you can change your booking to a date within 18 months of your original check-in date, subject to availability and free of charge. Changes must be made 7 days prior to the original arrival date.
Any bookings moved based on these revised alteration terms cannot be transferred to other guests.
Only one amendment to travel dates may be made.
Original rates will apply if your booking is moved to the same season. If your booking is moved from a low season period to a high season period, you will have to pay a difference. No refunds will be made in the event that your booking moves to a period with a lower rate.
Minimum night stays will still apply.
You will not be able to move your booking from one camp to another.
If you have any further queries with regards to your booking, please contact our reservations team via hello@africamps.com or call +27 (0)21 300 5694.

8. Cancellations

Cancellation policy

Cancellations need to be in writing and should be sent via email to hello@africamps.co.za

(1)        Cancellation made more than 90 days prior to the arrival date will incur a cancellation fee of 25% of the total booking amount.

(2)        Cancellations made within 90 days to 30 days prior to the arrival date will incur a cancellation fee of 50% of the total booking amount.

(3)        Cancellations made less than 30 days prior to the arrival date will incur a cancellation fee of 100% of the total booking.

(4)        Once a guest has checked in and in the case of premature termination of the stay, a cancellation fee of 100% of the total booking will incur.

9. General rules of behaviour

In order to make the stay on the farm as pleasant as possible for all guests, we expect all the guests to stick to the general rules of behaviour and appearance based on common sense and a basic etiquette. Breaching these regulations can lead to removal from the farm without a refund of the rental sum or a part of it. It is possible that maintenance activities may take place during your stay on the grounds or to the accommodation(s) Such activities will not entitle the customer to a refund. No day visitors are permitted on the property unless prior arrangements have been made and approved by AfriCamps.

10. Force majeure (Circumstances beyond the reasonable control of AfriCamps)

AfriCamps and the corresponding farm cannot be held responsible for not fulfilling its obligations due to unforeseen circumstances, such as but not limited to bankruptcy, natural disasters, acts of terrorism or serious threats of terrorist attacks, sabotage or piracy, strike or boycott, acts of governments or any other acts of authority whether lawful or unlawful, blockade, siege or sanctions, accidents, fires, explosions, plagues or any event of a similar nature. AfriCamps cannot guarantee the availability of electricity in the event of unexpected power outages or scheduled load shedding.

11. Indemnity and Liability

AfriCamps and the corresponding farm accept no liability for, and will be exempt from liability in respect of, any: theft, loss, damage, injury, accident or inconvenience to any person and or his/her luggage and/or personal property, whenever the same shall arise from, or be occasioned by the negligence of due to circumstances beyond the reasonable control of AfriCamps and the corresponding farm, and or staff, or any other person directly or indirectly in the employ of AfriCamps or the corresponding farm, of whatever nature, during or as a result of a stay on one of our affiliated farms, falling into defect or putting out of action of technical equipment and loss or closure of supplies on the farm.

The guests and those who accompany him or her, are jointly and severally responsible for all loss and/or damage which arises, for AfriCamps, the farm in question and/or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or omission by themselves or by third parties, who are at the farm through their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility. Please note that AfriCamps may charge an additional (cleaning) cost of R250.00 for cleaning, if you leave your tent in an improper condition

12. Complaints

Despite all the care of AfriCamps and the affiliated farms it may occur that you have a complaint. You would need to take up this complaint with the camp owner immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 7 days after departure from the farm to lodge the complaint in writing by email to AfriCamps, at hello@africamps.co.za.

13. Assumption of risks

Remember that you will be staying on a working farm which often include and host livestock  and / or wild animals as well as potentially dangerous farm equipment amongst other hazards. Also, you must be aware that some of the camp equipment (such as the wood stove or hot tub) may be dangerous if misused. Whilst we and your host farmers take great care to keep you safe, accidents can happen and neither we nor the farm are responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform the host farmer as soon as possible.

14. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

15. General

Your contract partner is AfriCamps, regardless if you may have made your booking through a sub-contractor third party. These general terms and conditions are applicable to all reservations, directly or indirectly made with AfriCamps. AfriCamps will not be bound to any inadvertent or obvious errors in the prices published on websites and hereby undertakes to inform its clients as soon as possible of any errors via e-mail and to correct any errors as soon as possible thereafter on the website. Although reasonable care has been taken in rendering the most satisfactory service, AfriCamps can however not be held responsible for any loss or damage suffered as a result of the customer’s use of any information contained on the website or from accessing any other material displayed on other sub-contractors / third parties that are inaccurate of that has not been updated at the time of visit. 

16. AfriCamps Discount Vouchers

On occasion, AfriCamps Boutique Glamping publishes discount voucher promo codes or distributes physical discount vouchers. Discount voucher promo codes can be entered into the promo code field at the top of the booking page, unless instructed otherwise. To redeem your voucher, select the camp and dates of your choice, click on ‘Check Availability’. Click on ‘Do you have a promo code?’ at the top of the booking page. After entering the promo code, click ‘Apply’ and confirm that the relevant discount percentage has been deducted from the booking total. Discount vouchers’ validity periods and terms and conditions vary. Specific terms and conditions are communicated with individuals or published alongside the voucher code. The following terms and conditions apply to all AfriCamps discount voucher codes:

Discount vouchers may not be used in conjunction with any AfriCamps specials, promotions or vouchers, with the exception of cash vouchers that have been paid in full by a third party. Discount vouchers are only valid when booking directly with AfriCamps on www.africamps.com.

17. Customer Privacy policy

AfriCamps shall take all reasonable steps to protect the personal information of its customers (data subjects). You can find a link to our privacy policy here

18. Payment options accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the AfriCamps bank account, the details of which will be provided on request.

19. Card acquiring and security

Card transactions will be acquired for AfriCamps via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

20. Customer details separate from card details

Customer details will be stored by AfriCamps separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

21. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

22. Responsibility

AfriCamps takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

23. Country of domicile (place of business)

This website is governed by the laws of South Africa and AfriCamps chooses as its place of business (domicilium citandi et executandi) for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 5 Columbus Crescent, Rivergate Business Park, 7441, Cape Farms, Western Cape.

24. Variation

AfriCamps may, change this agreement or any part thereof at any time in writing. We will inform you and update our website with the amended terms and conditions as soon as is practically possible      

25. Africamps Routes (PTY) Ltd contact details

Company Physical Address: 5 Columbus Crescent, Rivergate Business Park, 7441, Cape Farms, Western Cape
Email: info@africamps.com
Telephone: 021 3005694

Privacy Policy

View our privacy policy here