Terms and Conditions
Africamps Routes (Pty) Ltd, with registration number 2014/047202/07, is a private company specialising in the tourism industry and offers accommodation at various locations across South Africa. For purposes of the terms and conditions below, the Africamps Routes (Pty) Ltd will be referred to as “Africamps”.
1. Arrival
Check-in: Once the online booking is made you will receive a booking confirmation email with all the necessary information for your stay. The check-in takes place from 14h00 onwards on the day of arrival. Guests are kindly requested to inform the camp reception of their estimated time of arrival. Please phone the camp reception 30 minutes prior to arrival. This way you are ensured that the check-in can be arranged without delays. You will find the telephone number in the booking confirmation email.
Check out: Before 10h00 on day of departure. Please note that we may charge a penalty fee of R250.00 for late departures.
2. Bookings
AfriCamps will confirm the booking via e-mail. The confirmation and invoice must be checked immediately upon receipt for any errors. Possible or claimed inadequacies must always be notified by email or phone within 48 hours following the date of the confirmation/invoice and in any case before the start of the stay. AfriCamps reserves the right to cancel a booking if such cancellation was necessitated due to circumstances beyond the reasonable control of AfriCamps.
3. Prices
Please note that all the rates advertised online and as well as offline may be subject to change and cannot be accepted as the confirmed price until a booking has been made on our website www.africamps.com confirming the price. Please use our online bookings calendar on www.africamps.com to check current rates and availability.
4. Cleaning Fee
A R250 cleaning fee is charged per stay. Whether you stay with us for one single night or multiple nights, you can expect to find freshly laundered white linen, a set of towels, a sparkling tent, a clean fireplace and braai, a hot tub filled with fresh water (where applicable) and some essential amenities. This fee covers the initial costs associated with your stay. A complimentary clean is included for stays of four nights or more. Additional daily cleaning can be requested at an extra cost.
5. Accommodation
All tents sleep a maximum of five people. The following items or services are not included in the price unless otherwise stated:
– Food and beverage
– Activities and tours
– Additional daily cleaning service (a complimentary cleaning service is included for four-night stays or longer)
– Wood and firelighters for the wood stove and campfires (for sale at the farm)
6. Dog-friendly camps
Most of our camps do not allow dogs or other pets on their property. If you wish to take your dog on holiday, please obtain the prior consent of AfriCamps, when making your booking. Where dogs are allowed, a maximum of one dog per tent is allowed. At the time of arrival on the farm, the dog must be reported at reception. If a dog causes a nuisance or you arrive without pre-booking a dog in, the camp owner reserves the right to ask that you take your dog to a local kennel. Please check the information on the location in question.
7. Payments
To secure your stay a 50% deposit is required. The balance of the booking amount must be paid in full no later than one month before arrival. In the event of a booking made within one month before arrival, the entire booking amount must be paid immediately.
In the case of late or incomplete payment, you are regarded as being in default. AfriCamps will reserve the right to cancel the booking with immediate effect. You may be held responsible for a reasonable cancellation penalty (please refer to the Cancellations clause below).
8. Booking Alterations
If, after confirmation of your booking, you would like to make amendments to your existing booking, you need to inform AfriCamps in writing of such a request. AfriCamps is not obliged to grant such requests. Extended, or amended dates will be subject to availability. Where a request is made for a shorter stay than originally booked, a reasonable cancellation fee may be charged (as fully set out in the Cancellations clause below). Changes must be made 30 days prior to the original arrival date. Bookings cannot be moved from one camp to another.
Any bookings moved based on these alteration terms cannot be transferred to other guests. Only one amendment to travel dates may be made. If your booking is moved to a date with a higher rate, you will have to pay the difference. If your booking is moved to a date with a lower rate, there will be no refund or credit.
If you have any further queries with regard to your booking, please contact our reservations team via hello@africamps.com or call +27 (0)21 300 5694.
9. Cancellations
Cancellation policy
Cancellations need to be in writing and should be sent via email to hello@africamps.com
(1) Cancellations made more than 90 days prior to the arrival date will incur a cancellation fee of 25% of the total booking amount.
(2) Cancellations made within 90 days to 30 days prior to the arrival date will incur a cancellation fee of 50% of the total booking amount.
(3) Cancellations made less than 30 days prior to the arrival date will incur a cancellation fee of 100% of the total booking.
(4) Once a guest has checked in and in the case of premature termination of the stay, a cancellation fee of 100% of the total booking will incur.
10. General rules of behaviour
In order to make the stay on the farm as pleasant as possible for all guests, we expect all the guests to stick to the general rules of behaviour and appearance based on common sense and basic etiquette. Breaching these regulations can lead to removal from the farm without a refund of the rental sum or a part of it. It is possible that maintenance activities may take place during your stay on the grounds or at the accommodation(s) such activities will not entitle the customer to a refund. No day visitors are permitted on the property unless prior arrangements have been made and approved by AfriCamps.
11. Noise and music policies
No music or excessive noise is allowed at any of our camps unless you have booked the entire property to host a function. Please consider your fellow guests and quiet down completely at 22h00. The enjoyment of nature and tranquility is our first priority. Please notify us if fellow guests are not adhering to our no-noise policy.
12. Force majeure (circumstances beyond the reasonable control of AfriCamps)
AfriCamps and the corresponding farm cannot be held responsible for not fulfilling its obligations due to unforeseen circumstances, such as but not limited to bankruptcy, natural disasters, unforeseen termination of contracts by one of our accommodation suppliers, acts of terrorism, or serious threats of terrorist attacks, sabotage or piracy, strike or boycott, acts of governments or any other acts of authority whether lawful or unlawful, blockade, siege or sanctions, accidents, fires, explosions, plagues or any event of a similar nature. AfriCamps cannot guarantee the availability of electricity in the event of unexpected power outages or scheduled load shedding.
13. Indemnity and Liability
AfriCamps and the corresponding farm accept no liability for, and will be exempt from liability in respect of, any: theft, loss, damage, injury, accident, or inconvenience to any person and or his/her luggage and/or personal property, whenever the same shall arise from, or be occasioned by the negligence of due to circumstances beyond the reasonable control of AfriCamps and the corresponding farm, and or staff, or any other person directly or indirectly in the employ of AfriCamps or the corresponding farm, of whatever nature, during or as a result of a stay on one of our affiliated farms, falling into defect or putting out of action of technical equipment and loss or closure of supplies on the farm.
The guests and those who accompany him or her, are jointly and severally responsible for all loss and/or damage that arises, for AfriCamps, the farm in question and/or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or omission by themselves or by third parties, who are at the farm through their making, as well as of all damage which is caused by any animal and/or matters which they have under their responsibility. Please note that AfriCamps may charge an additional (cleaning) cost of R250.00 for cleaning if you leave your tent in an improper condition.
14. Complaints
Despite all the care of AfriCamps and the affiliated farms, it may occur that you have a complaint. You would need to take up this complaint with the camp owner immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to seven days after departure from the farm to lodge the complaint in writing by email to AfriCamps, at hello@africamps.com.
15. Assumption of risks
Remember that you will be staying on a working farm which often includes and host livestock and/or wild animals as well as potentially dangerous farm equipment amongst other hazards. Also, you must be aware that some of the camp equipment (such as the wood stove or hot tub) may be dangerous if misused. Whilst we and your host farmers take great care to keep you safe, accidents can happen and neither we nor the farm is responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform the host farmer as soon as possible.
16. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.
17. General
Your contract partner is AfriCamps, regardless if you may have made your booking through a sub-contractor third party. These general terms and conditions are applicable to all reservations, directly or indirectly made with AfriCamps. AfriCamps will not be bound to any inadvertent or obvious errors in the prices published on websites and hereby undertakes to inform its clients as soon as possible of any errors via e-mail and to correct any errors as soon as possible thereafter on the website. Although reasonable care has been taken in rendering the most satisfactory service, AfriCamps can however not be held responsible for any loss or damage suffered as a result of the customer’s use of any information contained on the website or from accessing any other material displayed on other sub-contractors / third parties that are inaccurate of that has not been updated at the time of visit.
18. AfriCamps Discount Vouchers
On occasion, AfriCamps Boutique Glamping publishes discount voucher promo codes or distributes physical discount vouchers. Discount voucher promo codes can be entered into the promo code field at the top of the booking page unless instructed otherwise. To redeem your voucher, select the camp and dates of your choice, and click on ‘Check Availability’. Click on ‘Do you have a promo code?’ at the top of the booking page. After entering the promo code, click ‘Apply’ and confirm that the relevant discount percentage has been deducted from the booking total. Discount vouchers’ validity periods and terms and conditions vary. Specific terms and conditions are communicated with individuals or published alongside the voucher code. The following terms and conditions apply to all AfriCamps discount voucher codes:
Discount vouchers may not be used in conjunction with any AfriCamps specials, promotions, or vouchers, with the exception of cash vouchers that have been paid in full by a third party. Discount vouchers are only valid when booking directly with AfriCamps on www.africamps.com.
19. Customer Privacy policy
AfriCamps shall take all reasonable steps to protect the personal information of its customers (data subjects). You can find a link to our privacy policy here.
20. Payment options accepted
Payment may be made via Visa, MasterCard, or bank transfer into the AfriCamps bank account, the details of which will be provided on request.
21. Card acquiring and security
Card transactions will be acquired for AfriCamps via PayGate (Pty) Ltd which is the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
22. Customer details separate from card details
Customer details will be stored by AfriCamps separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
23. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
24. Responsibility
AfriCamps takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.
25. Country of domicile (place of business)
This website is governed by the laws of South Africa and AfriCamps chooses as its place of business (domicilium citandi et executandi) for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 5 Columbus Crescent, Rivergate Business Park, 7441, Cape Farms, Western Cape.
26. Variation
AfriCamps may change this agreement or any part thereof at any time in writing. We will inform you and update our website with the amended terms and conditions as soon as is practically possible
27. Africamps Routes (PTY) Ltd contact details
Company Physical Address: 5 Columbus Crescent, Rivergate Business Park, 7441, Cape Farms, Western Cape
Email: info@africamps.com
Telephone: 021 3005694
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